Increase your online visibility
with our new contractor locator!
- Generate new leads
- Rank higher by completing certifications on A. O. Smith Academy
Visual Remote Assistant
Smarter Support Starts Here!
A. O. Smith now uses Visual Remote Assistant (VRA) to deliver faster, more effective customer service!
How It Works
1. An A. O. Smith customer service agent sends a secure Visual Remote Assistant (VRA) link via text message.
2. The customer taps the link and grants temporary access to their phone’s camera.
3. The agent can now instantly see a live view from the customer’s camera to assess the situation in real time.
4. The agent can zoom, take snapshots, and mark up the video feed — guiding the customer step-by-step toward a resolution.
QR Code Program
Product support at your fingertips!
Registration, troubleshooting, technical support and more with A. O. Smith’s QR code program.
How it Works:
- Locate the QR code on the water heater rating plate
- Open the camera app on your smartphone and scan the code
- A web page will open with product literature, warranty information, and more!
The future of water heating technology
Everything you need to know about our heat pump water heater line up.
Product Training
Become a Certified A. O. Smith Pro today!
Let us do the searching for you.
Designed to help you specify for any application, plus a Payback Calculator.
